FAQ

Do you offer merchandise pick-up?

Yes, we do! Smart Building Toys for Smart Kids is located in Burlington, ON. For local pickup feel free to email at info@smartbuildingtoys.com or text me at 289-400-1560.

How can I look at more shipping options?

In your shopping cart, below your order summary is an area called “Estimate Shipping Costs” . Simply, enter your city and postal code and options for Expedited,  XPresspost and Priority will be shown.

What is your return policy?
We expect our customers to be 100% thrilled with the products we sell and the service we provide. Please refer to our Return Policy for further details, located at the bottom of the "Checkout" page when reviewing your order.

In the unlikely event that we've made an error with your order or a product is defective or damaged in shipping, please email at info@smartbuildingtoys.com so that we can make it right! Please have available the order number and the product being returned.

How should I package my return?

If possible, please use the original box and we shipped to you. This helps ensure that the item is not damaged during return shipping. However, if the original package was damaged during shipping, please put the returning item into an appropriate-sized shipping box.

What payment types do you accept?

We accept Visa, MasterCard, American Express credit cards, PayPal and Shopify Pay.

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